CustomerCare - Technical Support and Service

If your boat hoist is out of service it's your money on the line. That's why our CustomerCare program is designed to respond to your needs as rapidly as possible with expert technical assistance either on the phone or on the job site. Our highly trained engineers and technical staff work with our distributors and dealer partners around the world to provide support when you need it.

  • Local dealer support
    Every boat hoist we sell is backed with Marine Travelift's team of factory experts, who work hand in hand with your local dealer to diagnose and coordinate repairs. We recognize the high cost of downtime and will work relentlessly to get you and your boat hoist back to work.

  • Field service technicians
    Our highly trained, in-house service technicians are ready to be dispatched rapidly for on-site analysis and repairs.

  • Machine inspection
    Our field service team is able to inspect your boat hoist and provide detailed recommendations about extending the life of your investment.

  • Technical phone support
    In-house service technicians are available to answer your questions over the phone. With decades of boat hoist experience, our technical support team will work hand in hand with you and your local dealer to resolve issues and get your hoist back to work.

  • CRM tracking
    Marine Travelift's web-based Customer Relationship Management system ensures that communication between our sales, parts, and service departments are fully integrated to meet the expectations of our customers.